Billing & Insurance
Billing & Insurance
Insurance
Coverage for physical therapy under your insurance plan can vary, but many plans include physical, occupational, and specialty therapy provisions. Understanding insurance billing can be complex, but our team is dedicated to helping you navigate the process. We help you obtain any necessary referrals or authorizations and comply with your health insurance requirements. We recommend contacting your insurer before scheduling a visit if you need clarification on benefits verification or eligibility.
We are contracted with and accept most major healthcare insurance programs. Additionally, if you prefer not to use insurance or do not have coverage for physical therapy, alternative payment options may be available through third-party payors such as worker’s compensation.
Self-Pay
To accommodate different financial situations, we provide flexible payment arrangements.
So that you know, payment is required at the time of service. For added convenience, we offer online bill payment options. Payments can be made using Visa, MasterCard, American Express, or Discover. Alternatively, payments can be processed via mail, phone, or in person.
Pay My Bill
We offer the convenience of online bill payment, making it easy for patients to manage payments in just a few steps.
Do you have any questions about your bill?
Call Customer Support and speak with one of our team members.
Ph: (228) 901-7543
Hours: Monday – Friday: 8 am – 5 pm
Billing FAQ
Why isn’t my payment reflected on the statement?
Your payment might not appear on your monthly statement because our system prioritizes applying payments to the oldest balance first. Additionally, for simplicity, we omit fully paid service dates. For instance, if your payments for the clinic visits cleared the balance of your initial two visits, those dates and payments won’t be listed on your statement. If you’re concerned about the accuracy of your payment total, please contact us at (228) 901-7543, and we’ll gladly help you.
Do you know if my insurance has been billed?
Yes, unless you haven’t provided insurance details or don’t have insurance, we’ve billed your insurance and await their response before issuing a statement. There are rare exceptions. If you suspect we may need updated information, please call our Customer Support team at (228) 901-7543 for assistance.
Why do I still have a balance after paying my copay at the clinic?
This typically occurs for one of two reasons. Firstly, your insurance may have a co-insurance rather than a copay, a percentage of the billed amount. Secondly, our courtesy verification may have been based on a lower estimate from your insurance. We prioritize applying your payments to the oldest balances first for you. If you’re unsure about your total payments, please don’t hesitate to contact us at (228) 901-7543 for further assistance.
Why do charges vary between visits?
Charges differ based on the type and duration of treatment received and its purpose. They’re generated from your therapist’s session notes. If you think the charges don’t align with your treatment, please contact our Customer Support team at (228) 901-7543 for clarification.
Who handles Medical Records inquiries?
You can receive a copy of your medical records by calling your treatment location and speaking to the front office.
How do I check my current balance?
Please contact our Customer Support team at (228) 901-7543 with your account number to ask about your current balance.
What is an itemized statement, and how can I obtain one?
Itemized statements detail all charges, payments, and adjustments on your account. They’re helpful for tax or healthcare spending accounts. If you would like one, please call our Customer Support team at (228) 901-7543.
Why hasn’t my insurance been paid?
Possible reasons for non-payment include an unmet plan deductible, different primary insurance records, or reaching a maximum benefit limit. For details, refer to your explanation of benefits. If you have further questions, contact us at (228) 901-7543.
Can I arrange a payment plan?
If you need information on payment plan options, eligibility, and terms, please call our Customer Support team at (228) 901-7543. We’re here to help you.
Patient Information
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